This document was produced by the New Zealand Solar Industries Association to help consumers on what to do in case there is a concern or a problem with an installed system.
In such situations, the issue should be raised with the supplier or installer. The supplier or installer who sold the system is responsible for all aspects of the system installed and for ensuring that the product performs adequately for the purpose for which it has been sold.
General recommended procedures for dealing with complaints are provided in this document which serves as a good example for other associations.
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