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Europe: Solar Keymark Network to Improve Complaint Procedures

Submitted by Baerbel Epp on March 31, 2016
The Solar Keymark Network has decided to establish a working group in order to revise and improve the complaint procedures and put them into one document, as they have so far been described in several different papers and various articles: The Solar Keymark Scheme Rules, Article 2.2, includes instructions on how to handle complaints and there is Article 6.3. Special Test, whereas the CEN-CENELEC Internal Regulations Part 4, Article 7.4, describes the appeal procedures (see the attached documents). This move is deemed necessary because at the end of 2015 – for the first time since the Solar Keymark label was launched – several complaints were submitted to one of the empowered certification bodies. “In our network meeting, we informed the members about the first big complaint and discussed the need for putting the complaint procedures into one document, to make it clearer for the solar thermal industry how to use them,” said Jaime Fernández González-Granda, Chairman of the Solar Keymark Network and Product Officer at the Spanish certification and standardisation body, AENOR. 
 

European Facilities Testing Products for the US Market

Submitted by Baerbel Epp on October 31, 2009

 SPF Institute Switzerland” Accredited for SRCC testing: The SPF Institute for Solar Technology from Switzerland is one of six European testing institutes being able to test collectors according to quality standards by the US-American Solar Rating & Certification Corporation.
Photo: SPF Rapperswil

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