You are here

complaint procedures

Europe: Solar Keymark Network Approves New Complaint Procedures

Submitted by Baerbel Epp on December 16, 2016
SKN Complaint ProceduresThe Solar Keymark Network (SKN) discussed and approved new complaint procedures during its most recent meeting on the Greek island of Crete in mid-October 2016. Action had to be taken, as the first series of complaints filed in late 2015 against Swedish test lab SP about the certificates of Danish collector manufacturer Arcon-Sunmark was not resolved to the satisfaction of all parties involved. The results of the October meeting are described in a publicly available draft of the minutes on the SKN webpage.
 

Denmark/Sweden: Arcon-Sunmark Collector Retesting Prompts Discussion on Solar Keymark Network Rules

Submitted by Baerbel Epp on October 16, 2016
This July, SP issued new Solar Keymark certificates for four Danish Arcon-Sunmark collectors after the Swedish test lab and certification body had retested these four systems in April. The retesting had been necessary, as SP had received six complaints because of a lower-than-expected c1 (heat loss coefficient) value on certificates issued in November 2015. At first, it looked like a case closed, but the stakeholders who submitted complaints are now calling for a reform of the complaint procedures and tolerances established by the Solar Keymark Network (SKN). 
 

Europe: Solar Keymark Network to Improve Complaint Procedures

Submitted by Baerbel Epp on March 31, 2016
The Solar Keymark Network has decided to establish a working group in order to revise and improve the complaint procedures and put them into one document, as they have so far been described in several different papers and various articles: The Solar Keymark Scheme Rules, Article 2.2, includes instructions on how to handle complaints and there is Article 6.3. Special Test, whereas the CEN-CENELEC Internal Regulations Part 4, Article 7.4, describes the appeal procedures (see the attached documents). This move is deemed necessary because at the end of 2015 – for the first time since the Solar Keymark label was launched – several complaints were submitted to one of the empowered certification bodies. “In our network meeting, we informed the members about the first big complaint and discussed the need for putting the complaint procedures into one document, to make it clearer for the solar thermal industry how to use them,” said Jaime Fernández González-Granda, Chairman of the Solar Keymark Network and Product Officer at the Spanish certification and standardisation body, AENOR. 
 

Search results

  • Keyword : complaint procedures