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Europe: Solar Keymark Network to Improve Complaint Procedures

Submitted by Baerbel Epp on March 31, 2016
The Solar Keymark Network has decided to establish a working group in order to revise and improve the complaint procedures and put them into one document, as they have so far been described in several different papers and various articles: The Solar Keymark Scheme Rules, Article 2.2, includes instructions on how to handle complaints and there is Article 6.3. Special Test, whereas the CEN-CENELEC Internal Regulations Part 4, Article 7.4, describes the appeal procedures (see the attached documents). This move is deemed necessary because at the end of 2015 – for the first time since the Solar Keymark label was launched – several complaints were submitted to one of the empowered certification bodies. “In our network meeting, we informed the members about the first big complaint and discussed the need for putting the complaint procedures into one document, to make it clearer for the solar thermal industry how to use them,” said Jaime Fernández González-Granda, Chairman of the Solar Keymark Network and Product Officer at the Spanish certification and standardisation body, AENOR. 
 

Austria: Low Oil Price and Lack of Political Support Weakens Market

Submitted by Baerbel Epp on February 15, 2016
Heating with oilAccording to the ISOL Index by solrico and market data from the industry association Austria Solar, the solar thermal industry is heading into another year of declining markets. Low oil prices and corresponding campaigns of the fossil heating industry have had a substantial impact on this renewable technology. The banner shows the slogan “Heizen mit Öl – das zahlt sich aus” (The Benefits of Using Oil to Heat Your Home) on the website of the Austrian mineral oil industry, which offers grants of EUR 2,500 for the installation of a condensing oil boiler in a single-family building. Austria Solar has also criticised the reduction in the renewable budget of the Austrian Climate and Energy Fund as well as the complicated incentive scheme rules throughout the states. The large-scale project market is what keeps the industry alive. 

Austria: Mysolar Offers to Replace Old Solar Thermal Collectors

Submitted by Baerbel Epp on November 9, 2015
DünhofenIn a country with a high market penetration of solar water heaters and a decline in new installations, companies have to look for new business opportunities elsewhere. For example, Austrian installation company Mysolar specialises in replacing old solar water heaters which have been losing efficiency because of aging collectors. At a fixed price, the company will replace old collectors by new ones. 
Photo: Mysolar
 

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