You are here

AENOR

Europe: Solar Keymark Network to Improve Complaint Procedures

Submitted by Baerbel Epp on March 31, 2016
The Solar Keymark Network has decided to establish a working group in order to revise and improve the complaint procedures and put them into one document, as they have so far been described in several different papers and various articles: The Solar Keymark Scheme Rules, Article 2.2, includes instructions on how to handle complaints and there is Article 6.3. Special Test, whereas the CEN-CENELEC Internal Regulations Part 4, Article 7.4, describes the appeal procedures (see the attached documents). This move is deemed necessary because at the end of 2015 – for the first time since the Solar Keymark label was launched – several complaints were submitted to one of the empowered certification bodies. “In our network meeting, we informed the members about the first big complaint and discussed the need for putting the complaint procedures into one document, to make it clearer for the solar thermal industry how to use them,” said Jaime Fernández González-Granda, Chairman of the Solar Keymark Network and Product Officer at the Spanish certification and standardisation body, AENOR. 
 

Germany: One Week, Three Global Solar Certification and Standardisation Meetings in Berlin

Submitted by Baerbel Epp on February 17, 2016
Between 8 and 11 March, Berlin will be the venue of choice for standard and certification experts from all corners of the globe. Then, the city will host three international meetings to discuss standard and certification issues at European and global level: First, there is the meeting of the Solar Keymark Network (SKN), which will be held on 8 and 9 March and will be headed by Jaime Fernández González-Granda (left); second, there is the one of the Global Solar Certification Network on 10 March led by Harald Drück (middle). The third event that will take place in the same week is the kick-off meeting of the newly created Task 57, Solar Standards and Certification, which will be held on 10 and 11 March and will be headed by Jan Erik Nielsen (right).

Search results

  • Companies : AENOR